🛍️ Orders & Cancellations
Can I cancel my order?
Yes, you can cancel your order by contacting us at hello@abuamour.com before the order has shipped. If it has already shipped, you’ll need to follow the return process.
Can I modify my order after placing it?
Yes, as long as the order has not been shipped. Contact us at hello@abuamour.com immediately.
Are your products suitable for sensitive skin?
Yes, most of our jewelry is hypoallergenic. Please check the product description for details.
🚚 Shipping & Delivery
Which countries do you ship to?
United State, Canada, United Kingdom, Ireland, Sweden, Australia, Austria, Belgium , Czechia, Denmark, Finland, France, Germany, Italy, Netherlands, New Zeeland, Poland, Portugal, Spain, Estonia, Bulgaria, Croatia, Hungary, Latvia, Luxemburg, Malta, Romania, Slovakia, Slovenia, Mexico, Brazil
Do you provide tracking numbers?
Yes, every shipment comes with a tracking code for your convenience.
What happens if my order is delayed?
Please contact us, and we will check with the courier regarding the status of your shipment.
How can I track my order?
A tracking code will be sent by email after shipment.
🔄 Returns & Refunds
Am I eligible for a return?
Items must be unused, undamaged, in original condition with packaging, tags, and accessories included. Jewelry must be in a resale condition.
Are all items returnable?
No, personalized or custom-made jewelry and items ordered for professional projects cannot be returned.
How long do I have to return my order?
Returns must be requested within 30 days of delivery.
How do I return my items?
Contact hello@abuamour.com within 30 days, provide your order number and reason for return, then ship the item back using a trackable service.
Who pays for return shipping?
Free returns are available in the United States, Canada, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Australia, New Zealand, and Ireland. If your country is not listed, you will be responsible for the return shipping cost.
When will I receive my refund?
Approved refunds will be processed back to your original payment method within 30 business days after inspection.
Do you refund shipping costs?
FREE Shipping costs.
What if my item arrives damaged or defective?
Contact us immediately at hello@abuamour.com with photos of the item and packaging, and we will arrange a replacement or a full refund at no extra cost.
🔁 Exchanges
Do you offer exchanges?
At this time, we do not provide direct exchanges. Please return your item for a refund and place a new order.
How does the exchange process work if I’m unhappy with my item?
Contact us with your order details and reason for the exchange. After returning the item, you can place a new order for your preferred product.
💳 Payments & Security
Is my payment information secure?
Yes. Payments are processed through Stripe’s secure platform and comply with PCI-DSS standards.
What happens to my credit card details after the purchase?
They are encrypted, used only to complete your order, and then deleted once finalized.
Which payment methods are accepted?
Payments can be made through secure gateways like Visa, Mastercard, American Express, Google Pay and other supported providers.
🔒 Privacy & Data
What personal information do you collect?
We collect your name, address, and email when you purchase. We may also automatically receive your IP address when you browse our store.
Do you use my information for marketing?
Only with your explicit consent. You may also unsubscribe at any time.
Can I withdraw my consent?
Yes, contact hello@abuamour.com if you no longer want us to collect or use your data.
Will my information be shared with third parties?
Only when necessary to complete transactions (e.g., payment processors) or if required by law.
How do you protect my data?
We use SSL protocols, AES-256 encryption, and comply with PCI-DSS industry standards.
Do you use cookies?
Yes, to store session information, track visits, and improve your shopping experience.
Can I request deletion of my data?
Yes, you can contact us to access, correct, or delete your personal information.
📦 Other Questions
Who hosts your online store?
Our store is hosted by Shopify, which provides secure servers and an e-commerce platform.
What happens if your company merges or is acquired?
Your information may be transferred to the new owners so we can continue serving you.
What is the minimum age to use your website?
By using our site, you confirm you are at least the age of majority in your state/province and have consent for any minor dependents using the site.
📞 Contact Us
How can I contact you for returns, cancellations, or general inquiries?
- Email: hello@abuamour.com
- Phone: +1 (307) 263-4975 / +1 (307) 400-8238
- Address: 75 E 3rd St, Sheridan, WY 82801, USA